ACCOUNT MANAGER – STRATEGIC ACCOUNTS

We are seeking a strategic Account Manager with experience in the tech industry. This crucial role centers on ensuring the success and well-being of our clients and partners. The Account Manager will be responsible for leading and owning discovery calls and collaborating with Subject Matter Experts (SMEs) on strategic sales initiatives. Furthermore, to guarantee client success, this position involves connecting clients with our solution and delivery teams. The ideal candidate will foster strong client retention and significantly contribute to revenue growth through strategic engagement and account expansion.

• Lead and own the discovery call process to thoroughly understand client needs and identify opportunities.
• Collaborate with Subject Matter Experts (SMEs) to develop and execute strategic sales initiatives and plans.
• Identify, pursue, and close expansion opportunities (upsells and cross-sells) within existing accounts by aligning our solutions with evolving client needs and negotiating commercial agreements to drive revenue growth. 
• Serve as the primary point of contact and strategic partner for assigned strategic accounts within the tech industry, fostering long-term relationships built on trust and mutual success. 
• Proactively monitor the health of your accounts, identifying potential risks, growth opportunities, and areas for improvement, while providing regular, insightful updates to clients. 
• Drive client adoption and success by developing tailored strategies, sharing relevant best practices, and offering proactive guidance to ensure they fully leverage the value of our technology solutions. 
• Own account retention and renewal processes, developing effective strategies to minimize churn and secure contract extensions with mutually beneficial terms. 
• Collaborate closely with the sales team to ensure seamless transitions for new clients and to identify and capitalize on opportunities for account expansion and growth. 
• Maintain consistent communication with clients through regular check-ins to strengthen relationships, anticipate and address potential issues, and ensure ongoing satisfaction and success. 
• Efficiently manage and resolve client escalations, transforming challenges into opportunities for enhanced satisfaction and internal process improvements. 
• Partner with internal teams (Product, Support, Marketing) to advocate for client needs and ensure cohesive and positive experiences. 
• Track and analyze key performance indicators (KPIs) such as NPS, CSAT, and usage metrics to evaluate account health, identify trends, and recommend data-driven strategies. 
• Conduct regular business reviews with clients to align on strategic goals, demonstrate the value delivered, and strengthen the partnership. 
• Act as a strategic liaison, aligning client objectives with InAir's business growth and sustainability goals to achieve mutually beneficial outcomes. 
• Manage key partner relationships, serving as the main point of contact to ensure alignment on joint initiatives, performance targets, and shared success metrics. 
• Collaborate with partners on co-marketing and co-selling activities, including campaigns, training, and enablement, to drive mutual growth and market visibility. 
• Provide structured feedback to internal teams based on partner insights, contributing to the development of our partner strategy, roadmap alignment, and long-term collaboration opportunities. 
• Maintain meticulous and organized records of all client and partner interactions within internal systems, ensuring transparency, accountability, and consistency. 

• Minimum of 3 years of experience in Account Management or B2B Sales within the technology industry (SaaS/subscription or managed services preferred). 
• Demonstrated success in identifying and closing upsell opportunities within existing accounts. 
• Bachelor’s degree in Business, Marketing, Sales, or a related field. 
• Proficiency in CRM tools (e.g., Hubspot) and collaboration platforms (e.g., Slack and ClickUp). 
• Experience working with data management platforms such as Airtable. 
• Exceptional written and verbal communication skills, including the ability to deliver clear presentations and resolve conflicts effectively. 
• Must be available to work Monday-Friday, 9 AM - 5 PM